Refund policy

30-Day Returns

We want you and your pet to love every order. If something isn't right, you can request a return within 30 days of delivery.

Eligibility

• Items must be unused, in their original condition and original packaging.
• Return requests must be made within 30 days of the delivery date.
• Items that arrive damaged, defective or incorrect are always eligible. Please contact us within 7 days of delivery with a photo of the issue.

How to start a return

Email us at estrategadigitalai@gmail.com with your order number and the reason for the return. We will reply with return instructions and the return address. Please do not send items back without contacting us first, as our products ship from different US fulfillment partners.

Refunds

Once your return is received and inspected, we will notify you and issue a refund to your original payment method. Refunds usually appear within 5-10 business days, depending on your bank.